Once unlock, scroll through the left panel to find the “TeamViewer QuickSupport” item and check the box. You will need to enter your username and password for the computer.
In the same preferences window click “Accessibility” and then unlock the preferences pane by clicking the Lock icon at the bottom of the window. The preference window will warn you that you will need to quit TeamViewer, click “Later”. Sequentially click on each button and allow it access.Ĭlicking on “Open Screen Recording Preferences…” will open the “Security & Privacy” preferences pane. Then double-click to start it.Ĭlick the Open button on the security promptĪllow TeamViewer permissions to access your computer in the next window. To stop sharing your screen and disconnect the remote session, open the QuickSupport app and tap the X to the top right of the app.Start by downloading the software from the TeamViewer website:ĭrag the icon in the window to your “Applications” folder to copy it to your computer.When connected, the expert can view and control the mobile device.If you are not prompted to install the add-on, you can search for it in the Play store. The mobile device redirects to the Play store to install the Add-On for your device (for example Add-On: Samsung). When prompted to install the Remote Control Add-on, tap Download.To stop sharing your screen and disconnect the remote session, open the QuickSupport app and tap Stop Broadcast.When connected, the expert can only view your screen, they cannot control the mobile device. To initiate screen-sharing tap Start Broadcast.When the support expert initiates the Teamviewer connection, you are prompted to Allow remote support?.Make note of Your ID and provide it to the NETGEAR technical support expert. Upon launching the app, Your ID is presented.When the installation is complete, open the Teamviewer QuickSupport app.Alternatively, browse to TeamViewer Mobile Apps, select your mobile device Operating System, and then tap Download on the App/Play Store. Search for Teamviewer Quicksupport and download the app.On your iOS or Android mobile device, go to the app store.To install the Teamviewer Quicksupport on your mobile device:
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